Refund and Returns Policy
Effective Date: January 3, 2025

At Richhato, we are committed to providing our customers with premium products and exceptional service. If you are not fully satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy for detailed guidelines.

1. Eligibility for Returns
Products are eligible for return if they meet the following criteria:

  • Items must be returned within 30 days of the original purchase date.
  • Products must be in their original condition, unused, and in the original packaging, including all accessories and documentation.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items
Certain items are not eligible for return, including:

  • Products that have been used, damaged, or altered.
  • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
  • Gift cards or promotional items.

3. Refund Process
If your return is approved, Richhato will process your refund as follows:

  • Refunds are issued to the original payment method within 7-10 business days after the returned item is received and inspected.
  • Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective product).

4. Exchanges
We offer exchanges for defective or damaged products. If you need to exchange an item, please contact our customer service team to arrange a replacement.

5. How to Initiate a Return
To start a return or exchange, follow these steps:

  • Contact us via email at info@richhato.net or call (706) 364-4971 with your order details and reason for the return.
  • Our team will provide you with a return authorization number (RA#) and instructions on where to send the item.
  • Securely package the item and include the RA# with your return shipment.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error or defect.
  • We recommend using a trackable shipping method to ensure your return is safely received.

7. Damaged or Defective Items
If your item arrives damaged or is defective, please notify us within 7 days of receipt. Provide photos and a detailed description of the issue, and we will work with you to resolve the problem promptly.

8. Cancellations
Orders can be canceled before they are shipped. Please contact us immediately if you wish to cancel your order. Once the order has been shipped, our standard return process applies.

9. Contact Us for Assistance
If you have questions or need help with a return, please reach out to our team:

  • Email: info@richhato.net
  • Phone: (706) 364-4971
  • Address: 4149 Saddlehorn Dr, Evans, Georgia

At Richhato, customer satisfaction is our priority. We are here to ensure your shopping experience is smooth and hassle-free. Thank you for choosing us!